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Frequently Asked Questions

Below is a list of frequently asked questions. If you cannot find the answer you are looking for, please feel free to contact us.

General FAQ

  • There are thousands of web design companies - what sets you apart from the rest?
  • What costs are involved in developing a web site?
  • What browsers do you test on?
  • What language are the pages written in?
  • I already have a web site but it needs updating. Can you help?
  • Can you also host my site?
  • Can you design my site to be search engine friendly?
  • Can you design my site to be accessible for disabled users?

Prototype

  • How long does it take to create a prototype?
  • How can I view my prototype?
  • Why is the prototype an image and not an HTML page?
  • What if I don't like your prototype at all, or would like to make minor changes?
  • What if I sign-off on the prototype, then change my mind later?

Payment

  • What forms of payment do you accept?
  • When is payment due?
  • Why do you require a retainer for larger projects?

Affiliate Program

  • What is it?
  • How does it work?
  • What do I get?
  • Does the company I'm referring get anything?
  • How do I sign up?
  • I'm not a client, but I know of other companies that are looking for your services. Can I refer them as part of this program?

Templates

  • Why do you offer templates?
  • Do you also offer custom design?
  • What are some of the advantages/disadvantages between choosing a template, or creating a custom design?
  • I like a certain template, but it is in a different category than my type of business, can I still use it?
  • Can you choose a template for me?

Hosting

  • Are your hosting prices in CAD or USD?
  • What types of hosting packages do you offer?
  • Can you give me some more details on your free hosting offer?
  • If I don't qualify for free hosting, what are my options?
  • I already have a hosting provider, but would like to transfer to your services. What do I need to do, and are there any costs involved?
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